Refund Policy

We want every student to feel the session or service they booked was worth it. This Refund Policy explains when and how you can request a refund for Writinks tutoring, editing, study-guide, or exam-prep coaching services.

1. Our Satisfaction Guarantee

If a session doesn't meet your expectations, tell us within 48 hours of the session and we'll either pair you with a different tutor at no extra charge or refund that specific session — whichever you prefer. We'd rather lose a single session fee than have a student feel unheard.

2. Single-Session Bookings

• Cancel or reschedule more than 24 hours before your session: full refund or free reschedule
• Cancel between 2 and 24 hours before your session: 50% refund
• No-shows or cancellations within 2 hours of the session: non-refundable, except in cases of documented emergency

3. Monthly Plans

• Monthly plans are billed in advance and can be cancelled anytime; cancellation stops future billing but does not refund the current billing cycle
• If you cancel within 48 hours of your first charge and have not used any sessions, you're eligible for a full refund of that charge
• Unused sessions on monthly plans may roll over for up to one additional month per our current plan terms, but are not eligible for cash refunds after that window

4. Editing & Study Guide Requests

If we have not yet started work on your submitted draft or requested study guide, you may cancel for a full refund. Once a tutor or editor has begun work, refunds are evaluated case by case based on the percentage of work completed.

5. How to Request a Refund

Email contact@writinks.com with your name, the email used to book, and the session or order date. We aim to respond within 24 hours and process approved refunds within 5–7 business days to your original payment method.

6. Non-Refundable Circumstances

• Requests made more than 14 days after the session or delivery date
• Dissatisfaction with a grade or outcome where the tutor or editor delivered the agreed service as described (we do not guarantee specific grades or exam scores)
• Sessions cancelled in violation of our no-show window described in Section 2

7. Disputes

If you disagree with a refund decision, you can request a second review by emailing support and asking to escalate to a team lead. We aim to resolve all escalations within 5 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version posted on this page at the time of your purchase governs that purchase.

9. Contact

Questions about a refund can be sent to contact@writinks.com or +1 (408) 956-4198.