Privacy Policy

Writinks ("Writinks," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you use writinks.com and our tutoring, editing, study-guide, and exam-prep coaching services (collectively, the "Services").

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: name, email address, phone number, course or subject details, payment information, and any materials you submit for tutoring or editing feedback.
• Information collected automatically: IP address, browser type, device information, pages visited, and approximate location, gathered through cookies and similar technologies.
• Information from communications: records of emails, chat messages, and support tickets you send us, including session recordings you opt into.

2. How We Use Your Information

• To match you with a tutor or editor and deliver the Services you request
• To process payments and send billing confirmations
• To respond to support requests and communicate updates about your sessions
• To improve our website, tutor-matching process, and service quality
• To detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service

3. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not function properly without them.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Tutors and editors assigned to your session, limited to what's needed to provide the Services
• Payment processors who handle billing on our behalf
• Service providers who support our website, email, and customer support operations under confidentiality obligations
• Authorities, only where required by law or to protect the rights, safety, or property of Writinks or others

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as described in Section 7.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to opt out of certain communications. To exercise these rights, email contact@writinks.com. We will respond within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

Our Services are intended for users who are at least 16 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take steps to delete it.

9. International Users

If you access the Services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy can be sent to contact@writinks.com or +1 (408) 956-4198.